Why Become A
Managed Services Provider?
Why Become A
Managed Services Provider
In the ever-changing technology world of today, business owners regardless of company size have a high demand for proactive IT care in addition to the historical on-demand services provided by the VAR (Value Added Reseller) community.
Managed IT Services is all about providing enhanced IT services for any sized business client, but it also creates a daily interaction with clients often referred to as “client stickiness”. IT solution providers that are able to make the leap from VAR to MSP, not only provide an even greater value to their clients but create a predictable income stream in which they can confidently build and grow their business.
VARs often measure their success by closed transactions for the day, where MSPs measure by their financial growth years in advance with predictability of a regular monthly revenue stream.
MSPs also tend to work in a wider client base, servicing beyond the SME and SMB market and penetrating the regular run-rate opportunities of Corporate and even Enterprise level clients.
The Challenges of Becoming an MSP
As business owners ourselves, we are always looking for ways to better serve our clients, as well as expand our product and service offerings, but are often face a variety of resource limitations.
Managed IT Services requires a tremendous number of resources to function properly, and is a significant financial investment often for years prior to achieving a break-even point.
There are a number of considerations of what is needed in order to become a successful MSP:
- Enterprise class ticketing system
- Multiple monitoring and alerting systems & monitoring personnel
- 24×7 Capabilities
- 6:00 am server & network operation validation
- N+1 technical team count and redundant team members in all categories
- Recruiting, training & retention of technical team
- Fast SLAs and first call resolution capabilities
- Ability to re-schedule promptly to handle priority items
- Service coordinators to provide immediate response & scheduling
- Sales dedicated subject matter experts
- NOC & SOC capabilities based on the level of MSP services provided
- The ability to work in any IT environment including complex cloud infrastructure
- Marketing materials & collateral
- Lead generation & SEO development
- Defined ticket process flow
- Documentation tracking systems and personnel
- Ability to service beyond local geographic for multi-site clients
- Help Desk service department to handle volume of user requests
- Ability to perform detailed audits and regular reviews (QBRs/ABRs)
- Asset and other systems reporting capabilities
- Legal documentation & contracts
- Process development & maintenance
The Solution
What we need is a bridge from how we operate today to a fully developed Managed IT Services solution, that can execute at a service level that clients expect. All this has to happen while being profitable on every engagement and without disruption to our historical product and service delivery.
Partnering with an established and trusted Managed IT Service delivery partner can immediately deliver the capability and resources to tap this market, while still earning healthy margins without the years and dollars invested.
The key benefits of choosing the right Managed IT Services delivery partner:
- Immediate full MSP capabilities
- Maintain control of the client purchasing and all sales opportunities
- Direct or in-direct sales & billing model that best suits your business engagement
- Unlimited access to sales and technical resources
- Subject matter experts for client presentation and guidance
- Step by step guidance through every stage
- Marketing materials and web collateral provided
- Fully Canadian operations
- Internal team training by qualified industry experts
- Pricing that enables high margin levels at fair market value
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There is no membership fee for the Better Together IT Network as it is driven by the participation of its membership, vendors and founding partners.
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- 5-5420 Mainway Burlington, Ontario L7L 6A4
- (800) 759-0786 ext. 233
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